Data protection

Privacy Policy

This policy explains what personal data SilverVision AG collects through protevia.ch, how it is used, and what rights you have as a data subject.

Version 1.0  ·  Effective date: 26 May 2026  ·  Governed by Swiss nDSG and EU GDPR where applicable

Contents

  1. 1. Data controller
  2. 2. Personal data we collect
  3. 3. Purpose and legal basis
  4. 4. Data retention
  5. 5. Data sharing and transfers
  6. 6. Cookies and tracking
  7. 7. Security
  8. 8. Your rights
  9. 9. Right to lodge a complaint
  10. 10. Changes to this policy
  11. 11. Contact
Section 1

Data controller

The data controller responsible for personal data processed in connection with protevia.ch is:

Controller SilverVision AG
Registered address Sihlbruggstrasse 109, 6340 Baar, Switzerland
Email info@protevia.ch
UID CHE-361.536.633
Applicable law Swiss Federal Act on Data Protection (nDSG / revDSG), in force since 1 September 2023. For visitors in the European Economic Area: EU General Data Protection Regulation (GDPR) where applicable.
Section 2

Personal data we collect

2.1 Contact form

When you submit the contact form on protevia.ch, we collect the following data that you voluntarily provide:

First and last name To address you in correspondence
Business email address To respond to your enquiry
Company / organisation To understand your operational context (optional)
Sector To route your enquiry to the appropriate team (optional)
Enquiry type Operator/specifier or trade/distribution partner
Message content The description of your environment or request

2.2 Server and access logs

When you visit protevia.ch, our web server automatically records standard technical log data. This may include your IP address (in anonymised or full form depending on server configuration), browser type, operating system, referring URL, pages visited, and the date and time of access. This data is processed for security, availability monitoring, and statistical purposes. It is not used to identify individuals and is deleted or anonymised within a short retention period.

2.3 Data you do not need to provide

You are not required to submit the contact form to access or read this website. Fields marked as optional in the form are genuinely optional. Providing less information may limit our ability to respond accurately to your enquiry.

Section 3

Purpose and legal basis for processing

Purpose Legal basis (Swiss nDSG / EU GDPR Art. 6)
Responding to contact form enquiries Performance of pre-contractual steps at your request (GDPR Art. 6(1)(b)); legitimate interest in responding to business enquiries (nDSG)
Follow-up commercial correspondence Legitimate interest in pursuing the business relationship you initiated (GDPR Art. 6(1)(f))
Server log processing Legitimate interest in operating a secure and available website (GDPR Art. 6(1)(f))
Legal compliance Compliance with applicable legal obligations (GDPR Art. 6(1)(c))

We do not use your data for automated decision-making or profiling within the meaning of Art. 22 GDPR or equivalent Swiss nDSG provisions.

Section 4

Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

Contact form data Retained for the duration of the business relationship and for up to 3 years thereafter, unless legal retention obligations require longer storage
Server access logs Typically 30–90 days, depending on server configuration. Deleted or anonymised thereafter
Contractual correspondence 10 years, in accordance with Swiss commercial record-keeping obligations (OR Art. 958f)

You may request earlier deletion of your data where no overriding legal obligation requires its retention. See Section 8 for how to exercise this right.

Section 5

Data sharing and international transfers

5.1 Who we share data with

SilverVision AG does not sell, rent, or trade personal data. We may share data with:

Authorised regional partners. Where your enquiry relates to product availability or service in the UAE or GCC, we may share relevant contact details with our authorised regional distribution partner (currently Technip General Trading, Dubai) for the purpose of responding to your enquiry. This sharing is disclosed at the point of collection via the contact form.

Service providers. We may use third-party service providers for email delivery, hosting, or CRM functions. These providers act as data processors under written agreements and are not permitted to use your data for their own purposes.

Legal requirements. We may disclose data if required to do so by applicable law, court order, or governmental authority.

5.2 International transfers

Switzerland is recognised by the EU as providing adequate data protection. Where data is transferred to countries outside Switzerland and the EEA, we ensure an adequate level of protection through appropriate safeguards (such as EU Standard Contractual Clauses or equivalent Swiss mechanisms).

Section 6

Cookies and tracking

protevia.ch does not currently use analytics, advertising, or tracking cookies. The website does not embed third-party tracking scripts (e.g. Google Analytics, Facebook Pixel, or similar tools).

The only external resource loaded by default is the Google Fonts API for typography (Inter typeface). Google Fonts requests may transmit your IP address to Google's servers. This is a standard web font delivery mechanism. For more information, see Google's privacy policy at policies.google.com/privacy.

If analytics or other tracking tools are introduced in the future, this policy will be updated and a cookie consent mechanism will be implemented before any such tracking commences.

No consent is required for purely functional page operation. If you wish to prevent Google Fonts from loading, you may use a browser extension that blocks external font requests, or access the site with web fonts disabled in your browser.

Section 7

Security

protevia.ch is served exclusively over HTTPS (TLS encryption). This encrypts data in transit between your browser and our web server.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. However, no internet transmission is entirely secure and we cannot guarantee absolute security.

In the event of a personal data breach that poses a high risk to your rights and freedoms, we will notify affected individuals and the relevant supervisory authority in accordance with applicable law.

Section 8

Your rights as a data subject

Under Swiss nDSG and, where applicable, EU GDPR, you have the following rights in relation to your personal data:

Right of access

Request confirmation of whether we hold personal data about you and obtain a copy of that data.

Right to rectification

Request correction of inaccurate or incomplete personal data we hold about you.

Right to erasure

Request deletion of your personal data where there is no overriding legal basis for continued processing.

Right to restriction

Request that we restrict processing of your data in certain circumstances while a dispute is resolved.

Right to portability

Receive a copy of data you have provided in a structured, machine-readable format (where processing is based on consent or contract).

Right to object

Object to processing based on legitimate interests. We will cease processing unless we can demonstrate compelling grounds that override your interests.

To exercise any of these rights, contact us at info@protevia.ch with a clear description of your request. We will respond within 30 days. We may ask you to verify your identity before processing the request.

We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act.

Section 9

Right to lodge a complaint

If you believe that our processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority.

Switzerland Federal Data Protection and Information Commissioner (FDPIC)
www.edoeb.admin.ch
EU / EEA residents You may also lodge a complaint with the data protection authority in your EU member state of habitual residence, place of work, or where an alleged infringement occurred.

We encourage you to contact us directly in the first instance so we can address any concern promptly.

Section 10

Changes to this policy

SilverVision AG reserves the right to update this privacy policy at any time to reflect changes in our data practices, legal requirements, or the services we provide.

The effective date at the top of this page will be updated when material changes are made. We recommend checking this page periodically. Where changes are significant, we may provide more prominent notice on the website.

Continued use of protevia.ch after an updated policy has been published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

Section 11

Contact for data protection matters

For any questions about this privacy policy, to exercise your rights, or to raise a concern about how we handle your data, contact us at:

Controller SilverVision AG
Data protection contact info@protevia.ch
Postal address Sihlbruggstrasse 109, 6340 Baar, Switzerland
Response time Within 30 days of receipt

Please include "Data Protection" in the subject line of your email and provide enough information for us to identify your request (e.g. the email address used when submitting a contact form, and a description of your enquiry).